Shipping Policy
MoreDesign currently ships to any street address in Peninsular Malaysia. If you wish for your order to be shipped to any other country, please write to us at hello@moredesign.com.
We ship our orders through our in-house delivery team, and other carefully selected delivery service providers especially for Door-step Deliveries. Delivery of item will be handled by our in-house delivery team. Items will typically require a minimum of seven (7) up to fourteen (14) business days to arrive to your desired item collection address. Please note that furniture items are only delivered within Malaysia.
Our Standard Delivery timing is Monday to Saturday, between 9.30am – 5.30pm. For your convenience, we also offer Weekend Delivery on Sundays for an extra fee. You may select your preferred delivery option during check-out.
Shipping Duration & Delivery Policy
MoreDesign normally will consolidate your items into one single order and ship them together. Estimation of shipping duration is best done by taking the item with the longest Estimated Arrival and using that to calculate the shipping duration of your order. On occasions, MoreDesign may ship your items to you separately due to the nature of the products. In these instances, you will NOT be charged any extra delivery fees.
In the rare occurrence of a wrong item being delivered, please contact our sales personnel within seven days from the receival date and a replacement will be shipped to you at no extra charges.
Delivery Arrangements:
White Glove Deliveries:
– For furniture purchases, your delivery will be scheduled in advanced.
– Purchased items will be delivered to your doorstep and/or transported to your desired space. Installation of your purchased furniture (if applicable) and removal and disposal of all packaging materials from your premises will also be done by us.
– Please ensure that there is someone to receive the delivery on the pre-agreed date and time, and that the delivery path and premise are free of obstacles, including any existing furniture items.
– For any changes/enquiries regarding your confirmed delivery schedule pertaining to this order, kindly inform us so at least 3 working days in advance so that we can make the necessary arrangements, else there will be a RM20 charge for any last minute changes.
– Please ensure the size of your loading lifts (if Condominium/Apartment) can fit the furniture ordered.
– Delivery will only proceed if the delivery team deemed it is suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairways, obstruction of passageways), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery. For customer residing in condominium, please inform us of the time availability for us to schedule delivery accordingly.
– We will deliver your order to the door-step of your premise, to you or someone you have authorized (your doorman or receptionist) to receive the order on your behalf.
– In the event that your order cannot be delivered due to you not being contactable to schedule a delivery, your order will be held for a maximum of 30 Days from the date of first attempted failed delivery. If there is no response within the time period given, your order will be cancelled without refunds.
Holding of Order:
MoreDesign is able to hold your order for a maximum of 30 Days from the earliest date that your order can be delivered from our warehouse storage fee of 3% per day of commencement will be charge. If you would like for more information, please email us at hello@moredesign.com.
Self Collection:
In the event that you would like to self-collect your order from our warehouse, please write to us at hello@moredesign.com at least 3 working day in advance for us to prepare your order for you. If no previous delivery attempts have been made to deliver your order, your shipping fees will be fully refunded.
If you fail to collect your order within 30 Days from the pre-scheduled collection date, your order will be cancelled without
refunds.
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