Shipping Policy

MoreDesign currently ships to any street address in Peninsular Malaysia. If you wish for your order to be shipped to any other country, please write to us at hello@moredesign.com.

We ship our orders through our in-house delivery team, and other carefully selected delivery service providers especially for Door-step Deliveries. Delivery of item will be handled by our in-house delivery team. Items will typically require a minimum of seven (7) up to fourteen (14) business days to arrive to your desired item collection address. Please note that furniture items are only delivered within Malaysia.

Our Standard Delivery timing is Monday to Saturday, between 9.30am – 5.30pm. For your convenience, we also offer Weekend Delivery on Sundays for an extra fee. You may select your preferred delivery option during check-out.

Shipping Rates

A minimum payment of only 8% inclusive of installation for any orders. These rates are only applicable for orders in Malaysia. Shipping rates and duration for individual items can be found by scrolling down on any product pages under ShippingInfo.

Shipping Duration & Delivery Policy

MoreDesign normally will consolidate your items into one single order and ship them together. Estimation of shipping duration is best done by taking the item with the longest Estimated Arrival and using that to calculate the shipping duration of your order. On occasions, MoreDesign may ship your items to you separately due to the nature of the products. In these instances, you will NOT be charged any extra delivery fees.

In the rare occurrence of a wrong item being delivered, please contact our sales personnel within seven days from the receival date and a replacement will be shipped to you at no extra charges.

Delivery Arrangements:
White Glove Deliveries:
  • For furniture purchases, your delivery will be scheduled in advanced.
  • Purchased items will be delivered to your doorstep and/or transported to your desired space. Installation of your purchased furniture (if applicable) and removal and disposal of all packaging materials from your premises will also be done by us.
  • Please ensure that there is someone to receive the delivery on the pre-agreed date and time, and that the delivery path and premise are free of obstacles, including any existing furniture items.
  • For any changes/enquiries regarding your confirmed delivery schedule pertaining to this order, kindly inform us so at least 3 working days in advance so that we can make the necessary arrangements, else there will be a RM20 charge for any last minute changes.
  • Please ensure the size of your loading lifts (if Condominium/Apartment) can fit the furniture ordered.
  • Delivery will only proceed if the delivery team deemed it is suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairways, obstruction of passageways), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery. For customer residing in condominium, please inform us of the time availability for us to schedule delivery accordingly.
  • We will deliver your order to the door-step of your premise, to you or someone you have authorized (your doorman or receptionist) to receive the order on your behalf.
  • In the event that your order cannot be delivered due to you not being contactable to schedule a delivery, your order will be held for a maximum of 30 Days from the date of first attempted failed delivery. If there is no response within the time period given, your order will be cancelled without refunds.
Holding of Order:

MoreDesign is able to hold your order for a maximum of 30 Days from the earliest date that your order can be delivered from our warehouse storage fee of 3% per day of commencement will be charge. If you would like for more information, please email us at hello@moredesign.com.

Self Collection:

In the event that you would like to self-collect your order from our warehouse, please write to us at hello@moredesign.com at least 3 working day in advance for us to prepare your order for you. If no previous delivery attempts have been made to deliver your order, your shipping fees will be fully refunded.

If you fail to collect your order within 30 Days from the pre-scheduled collection date, your order will be cancelled without
refunds.

Return Policy

No Questions Asked 30-Day Return Policy

So if you change your mind, don’t sweat it! You may convert your purchase to other products within 30 days of the date you received the item (subject to Return Eligibility below), no questions asked and we will arrange for the item to be picked up from you! Simply fill in our Online Return Form.

If the item arrived is damaged or you received the incorrect item, we are happy to arrange for a prompt replacement. Request for a replacement by filling in our Online Return Form.

Return Eligibility

Please ensure that your items meet all of the following returnable conditions:

  • Within 30 days after delivery
  • New condition and unused
  • Original packaging
  • Item is not marked as “As-Is” or “Sales Item” (indicated on the product page)
  • Either the item is self-returned to our warehouse, or a RM150 pickup fee will be charged.

MoreDesign reserves the right to reject any returns if item does not meet all of the above conditions.

Return Process

1. All we need from you is to fill in our Online Return Form and wait for our customer service representative to get back to you within 3 working days with the best available timing for us to pick up the item. Please be reminded that returns with items that do not meet the Return Eligibility conditions will be rejected.
Please note:

  • Our 30-day return policy does not apply to “As-Is” or “Sales item” items, self-assembly items, items that have been removed from their original packaging, damaged items resulting from misuse, abuse, normal wear & tear, products damaged after receipt of delivery and sale items.
  • Voucher codes cannot be reissued if you return your order. Meaning, you will not be able to use the same voucher code for another order if the promotion has ended.
Cancellation Policy

Placed an order but change your mind? No worries! You can cancel your order with no additional charge and receive a full refund of the item(s) you wish to cancel. Refund will be made to the same method of payment as the original payment. Unfortunately, after you have received an email confirming your order delivery, delivery costs will be non-refundable and there is a pick-up fee at RM150. As such, you will be refunded the following amount:

Refunded Amount = Final Paid Price – Delivery Fee – Pick-Up Fee (RM150)

This is because the item would already be loaded onto our delivery truck and on its way to you and we would already have incurred costs to prepare and schedule your delivery.

Price Protection

If you find that the item(s) you bought is of a lower price than the original price (without discount code applied) on moredesign.com within 14 days of placing your order, you may write in to us at hello@moredesign.com to get the difference returned to you to your original mode of payment.

*The 14 Day Price Protection will only apply if you have bought your item from us at moredesign.com.
*This is not applicable for any promotional discount codes that we run. We cannot give you the difference between a promotion code you used and another promotion code which we are running.

*We also do not allow stacking of discount codes.

Bulk Order

If you need to purchase in bulk amounting to RM5,000 or more, please contact our customer service representative at hello@moredesign.com to check on our bulk purchase discounts! Terms & conditions apply.

Contract

Furnishing your office, hotel, restaurant, cafe or retail outlet? Need help sourcing ready-made pieces or manufacturing your unique designs? MoreDesign has a strong network of furniture suppliers and craftsmen that can cater to your every need.

Get in touch with us at hello@moredesign.com with your requirements and receive a free consultation today!

Referral Program

How It Works

Once you have signed up for an account at moredesign.com, you can earn coupons by sending your unique referral link to your friends. Once your friend’s purchase is successful, you will be granted a RM50 coupon instantly for 1 time use only. To check your total coupon amount, you may do so by logging in to your account and select referral history.